Information We Collect

When you interact with glorivenora's financial management services, we collect information that helps us provide better communication and support. This includes details you share directly with us and some information we gather automatically.

• Your name, email address, and contact details when you enquire about our services
• Business information including company name, industry, and financial management needs
• Communication preferences and feedback you share with our team
• Payment information processed securely through our third-party payment providers

Our website collects standard information like your IP address, browser type, and pages visited. We use cookies to remember your preferences and improve your experience. You can control cookie settings through your browser.

How We Use Your Information

Your information helps us deliver relevant financial management communication services and maintain our business relationship. Here's specifically how we use what you share:

• Responding to your enquiries and providing information about our services
• Customizing our communication approach based on your business needs
• Sending updates about services you've expressed interest in
• Improving our website functionality and user experience
• Meeting legal obligations under Australian privacy and business laws
• Conducting internal analysis to enhance our service offerings

We don't sell your personal information to third parties. Period. We might share necessary details with trusted service providers who help us operate our business, but only under strict confidentiality agreements.

Data Storage and Security

We take protecting your information seriously. Our data is stored on secure servers in Australia, with additional backup systems to ensure continuity. We use industry-standard encryption and security measures.

• SSL encryption for all data transmission between your browser and our servers
• Regular security audits and updates to our systems
• Limited access to personal information on a need-to-know basis
• Secure backup procedures with encrypted storage
• Regular staff training on privacy and security best practices

While we implement robust security measures, no system is completely immune to threats. We continuously monitor and update our security practices to stay ahead of potential risks.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

You can request to see what personal information we hold about you and ask us to correct any errors. Simply email us at support@glorivenora.com with your request, and we'll respond within 30 days.

Want to take your data elsewhere or have us delete it entirely? We can provide your information in a commonly used format or remove it from our systems. Some information might need to be retained for legal or accounting purposes.

• Request a copy of your personal data in electronic format
• Ask us to delete your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Update your contact preferences through your account or by contacting us

Data Retention and International Transfers

We keep your information only as long as necessary to provide our services or meet legal requirements. Most client communication data is retained for seven years in line with Australian business record requirements.

• Active client information: Retained while you use our services plus seven years
• Marketing enquiries: Deleted after two years of inactivity unless you request earlier removal
• Website analytics: Aggregated data kept for three years, personal identifiers removed after one year
• Financial records: Seven years as required by Australian tax law

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Most are essential for basic functionality, while others help us improve our services.

• Essential cookies: Required for website functionality and security
• Analytics cookies: Help us understand visitor behavior and improve our site
• Preference cookies: Remember your settings and choices
• Marketing cookies: Used occasionally for relevant service recommendations

You can control cookie settings through your browser preferences. Blocking certain cookies might affect website functionality, but won't prevent you from accessing our main content or contacting us.

Third-Party Services and Links

We work with several trusted service providers to deliver our financial management communication services. These partners have their own privacy policies, and we encourage you to review them.

• Payment processors: Handle transactions securely without sharing your details with us
• Email service providers: Help us send communications and manage preferences
• Analytics providers: Assist with website performance and user experience insights
• Cloud storage providers: Secure Australian-based servers for data backup

Our website might link to external resources or partner sites. These have their own privacy practices that we don't control. We recommend checking their policies before sharing personal information.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify existing clients via email and update the effective date below.

Minor updates, like clarifying existing practices or updating contact information, might be made without notification. We encourage you to check this page periodically if you have ongoing concerns about privacy practices.